WhatsApp is revolutionizing user support by introducing a new feature that allows users to connect with WhatsApp support directly within the app.
The latest 2.2322.1.0 version of WhatsApp beta for Windows is set to unveil an in-app chat support feature, offering users an added layer of convenience and the ability to seek assistance through a WhatsApp chat.
This feature, known as the ‘Contact Us’ feature, is already available on WhatsApp for iOS and Android.
According to WhatsApp feature tracker WABetaInfo, the in-app chat support feature is currently being rolled out to beta users on Windows.
While the feature is compatible with the 2.2322.1.0 version update, older versions are also reportedly supported.
To take advantage of this new functionality, WhatsApp beta for Windows users needs to install the latest version from the Microsoft Store, as suggested in the report.
With the introduction of in-app chat support, WhatsApp aims to eliminate the need for Windows users to resort to email for seeking support.
Once users have installed the 2.2322.1.0 update, they can simply select the ‘Contact Us’ option within the app to directly connect with the support team and address their queries or concerns.
A screenshot shared by WABetaInfo showcases the ‘Contact Us’ option, providing users with a window to submit their query and optionally include device information.
The support team will then respond to users through a WhatsApp chat. However, users also have the option to receive a response via email if preferred.
In addition to the new chat support feature, WhatsApp is constantly exploring innovative ways to enhance user experience.
Recent developments suggest that WhatsApp might introduce a ChatGPT-like chatbot in the near future, enabling conversations with users in various personas.
Furthermore, the company has been testing AI-powered tools to generate image backgrounds and create different versions of written copy for advertising campaigns.
Moreover, WhatsApp for Windows will soon display a “call back” prompt within the chatbox of the person initiating a WhatsApp call.
This prompt aims to ensure that no call on the platform goes unnoticed, enhancing communication efficiency for users.
As the in-app chat support feature rolls out to Windows users, WhatsApp continues to innovate and prioritize user satisfaction.